CLAIM PROCEDURE
To receive benefits under this Agreement:
1) YOU MUST OBTAIN AUTHORIZATION FROM AFTERCARE PRIOR TO REPLACEMENT OF ANY TIRE AND/OR PRIOR TO ANY REPAIR OR
REPLACEMENT OF ANY WHEEL. Damaged tire and/or wheel must be made available to Us for inspection.
2) Call (800) 832-3237 to report all claims and obtain authorization. Claims must be reported within 60 days from the date of loss.
3) REPLACEMENT OF ANY TIRE AND/OR REPAIR OR REPLACEMENT OF ANY WHEEL MUST BE PERFORMED AT A REPAIR FACILITY AUTHORIZED
BY AFTERCARE.
4) If You have paid the repair facility and need to be reimbursed for an approved and covered repair or replacement, please obtain and complete a Proof of Loss form by
calling us at (800) 832-3237 and once completed, please mail copy of this original Agreement; the original repair order which shows the specific cause of damage, the
tread depth of the damaged tire, whether or not the tire or wheel was repairable and if not, why not, whether the damaged tire was due to a manufacturer’s defect, the
customer name, year, make, model and VIN of the Vehicle to: Aftercare 126 E Dyer Rd Ste A Santa Ana, CA 92707.
5) In the event that it becomes necessary to repair/replace a covered tire or wheel after hours or when no Authorized Repair facility is available, customer/dealer must call
Us and leave a message providing detailed information about the claim and also obtain a Proof of Loss form from aftercareservicecontracts.com.
Tire & Wheel proof of loss form
This form must be filled
out, printed and submitted to Us on the next business day and also must be submitted with the claim for reimbursement.
AFTERCARE RESERVES THE RIGHT TO INSPECT ANY DAMAGED TIRE AND/OR WHEEL PRIOR TO ITS REPAIR OR DISPOSAL. FAILURE TO
PRESERVE DAMAGED PROPERTY MAY RESULT IN CLAIM DENIAL.